We want our properties to do more than just meet our tenants’ needs. Our aim is to manage and maintain spaces that people enjoy coming to, working, and living in. Part of that is a commitment to be here when you need us — to answer questions, respond to issues and hear your suggestions.

For after hours or emergency requests please call 1.855.511.8464 (toll-free). If your service request is life threatening or of an extreme nature, such as a fire, call 911 before calling us.

CBP Connection is the new online Tenant Services Portal for all Colonnade BridgePort tenants.  This is where you can submit and track service requests for your property.

Typically, your service request will be responded to by your building operator, but depending on the nature of the request, it could be anyone from your property management or building operations team.

Our property management team is on-call twenty-four hours a day to provide support. If you do not receive a response within 2 hours of placing your request, please contact us directly by phoning 613-225-8118 or 1-855-511-8464 (toll-free).

You can place a service request for anything to do with the management of the space you occupy.  This can include things related to access control, cleaning, HVAC, signage, moving/relocations, parking, etc.  When you login to submit your request, you will see a drop-down list of service types to choose from.

Login to the Tenant Services Portal and click on Service Requests in the main menu.  If you do not have a user account, please contact your property administrator.

If the emergency is life threatening or of an extreme nature (like a fire) call 911 immediately.  Next, please call 613-225-8118 or 1-855-511-8464 (toll-free) instead of submitting an online request.
Yes. To use the online Tenant Services Portal, you will need to be set up with a user account.  Please contact your company admin, or if you are the admin, please contact your property administrator.

Once you login to the portal, you can navigate to the service request page to see a list of all active and completed requests.

While we do encourage our tenants to have good relations with our management teams, when you submit your service requests via our Tenant Services Portal, it allows us to document each situation properly and ensure proper follow-up is done. It also allows us to see trends that can help us better manage our properties in the future.